Who can write a review
- Anyone who has had a genuine experience with a company in the last five years.
- One review per person per company. You can update it at any time.
- You cannot review a company you work for, own, or compete with.
What a review must not contain
- Anything you were paid, given a discount or offered a reward to write.
- Personal details such as phone numbers, email addresses or home addresses.
- Hate speech, threats, harassment or obscene content.
- Advertising, links or spam.
What companies can and cannot do
- Companies can claim their profile, reply to reviews in public and report reviews that break these rules.
- Companies cannot edit, hide or delete reviews, and cannot pay to have reviews removed.
- Companies that invite customers must invite them all, not only the ones expected to be happy. Reviews written from an invitation are labelled "Invited by the company".
- Paid plans give companies extra tools. They never change ratings, the order of reviews, or how we moderate.
How we moderate
- We check reviews for signs of fakes, conflicts of interest and abuse, and remove reviews that break these rules.
- Anyone signed in can report a review. A report does not hide the review; our team decides.
- The rating is the average of all published reviews.